Current

• Systems Engineer at Fiserv

Past

• Systems Engineer at Technisource (working at Fiserv)
• Senior Systems Administrator at Blackwell Book Services
• Systems Consultant at ServerLogic

• System Administrator II at Protection One
• Network Administrator Senior at Forest Grove School District
• LAN Engineer / Client Support Specialist at Northwest Regional Education Service District
• Network Analyst / Micro-Computer Support Technician at Clackamas Community College

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4 more...

Education

• Clackamas Community College
• University of Portland

Recommendations

10 recommendations

Connections

112 connections

Industry

Information Technology and Services

Summary

I had over 20 years of experience in systems administration and user support for multiple industries from the public to private sector. I have worked in a broad range of environments from small single site locations, large datacenters to global enterprises. My professional focus has been with implementing and supporting Windows and Linux server technologies while also spending more and more time working with VMware and Citrix virtulization technologies. I always strive to stay in touch with the latest technologies and best practices so I can provide the best customer experience possible.

Specialties:

Experience

• Systems Engineer

  Fiserv

  (Public Company; FISV; Information Technology and Services industry)

  July 2010 — Present (3 months)

  Working for Professional Services. It is primarily a customer engagement based systems engineering / infrastructure position that requires advanced technical, organizational, and communication skills. Responsible for installing, configuring, and customizing Internet-based online banking applications.

• Systems Engineer

  Technisource (working at Fiserv)

  (Public Company; SFN; Information Technology and Services industry)

  March 2010 — June 2010 (4 months)

  • Primary focus of this project has been researching, testing, and installing software and hardware for PCI (Payment Card Industry) compliance of the Lab and Hosting environments.

  • Tasks have included researching, documenting, installing, and troubleshooting Arcsight, Tripwire, and Imperva in Lab and Hosting environments. This has included working with Norcross Security Engineering teams and Hillsboro Lab and Hosting teams.

  • Environments have been Virtual and Physical with a variety of configurations. Systems primarily run Windows Server 2003/2008, SQL Server 2000/2005/2008, IIS, and in house developed applications. Virtual environment is hosted in a VMware ESX 3.5 with approximately 200+ guest machines that are needed to become PCI compliant. All environments run in a Windows 2003/2008 Active Directory environment using extensive Group Policy and configurations.

  • Working with the Lab and Hosting teams for reconfiguration of critical testing lab (Performance Lab) of each of the PCI products to ensure no harm, reliability and performance of systems stay in place while providing industry compliant security for the company. Part of this task was recreating the environment that is contained in hosting as close as possible so rollout to hosting can be the same.

  • Deployments of applications are done with a variety of tools such as Opsware, Group Policies, Powershell, and manual installation.

  • Working with various members of all teams and vendors to document all procedures done in order to perform installation and support duties after completion of contract.

• Senior Systems Administrator

  Blackwell Book Services

  (Privately Held; Education Management industry)

  April 2004 — March 2010 (6 years )

  Primary duties include setup and maintenance of Windows and Linux infrastructure for US sites in Lake Oswego, Oregon and Blackwood New Jersey. Windows environment consists of NT, 2000, 2003, and 2008. Setup, support, and migration of existing environment to VMware ESXi 3.5 virtual environment. Setup and support of company's VPN connections for site to site and clients, using Netscreen and F5 Firepass. Setup and support of Network Monitoring and bandwidth using a combination of HP Insight, and the open source solutions Nagios and Cacti. Monitoring systems and network to be proactive to help catch problems with high traffic applications of the LAN and WAN. Support and setup of Exchange 2003 environment. Support and setup of SharePoint Server 2007 environment. Support and setup of Citrix Presentation Server 4.5 environment.

• Systems Consultant

  ServerLogic

  (Privately Held; 11-50 employees; Information Technology and Services industry)

  June 2001 — September 2004 (3 years 4 months)

  Job duties consist of two main areas; support for ServerLogic's Portland/Bellevue office datacenter and employees and consulting services for customers. Datacenter duties include: Installation and setup of new servers for web and internal use and upgrades of existing Windows NT 4.0/2000/2003 and Linux servers. Install/maintain network hardware and software firewalls, switches and routers. Setup/support of VPN and remote access for offsite employees. Setup/support websites and FTP on IIS and Apache servers for ISP customers. Setup/support of e-mail customers on Exchange 2000, Mailsite, Postfix, and Sendmail. Consulting work done for customers at the desktop, server and network level. Server work includes setup/configuration of servers and applications. Setup of network firewalls, software and hardware, for network security. Some of the customers work has been done for: Standard TV and Appliance, Payless Drug, Crystal Media, Paintball Online, A-DEC, OFRI, BC Graphics, and Concannons.

• System Administrator II

  Protection One

  (Public Company; POI; Security and Investigations industry)

  August 2000 — June 2001 (11 months)

  Primary duties included maintenance and setup of western regions Windows NT 4.0 servers (40 servers). Server duties included: Setup of new servers and upgrades to existing server, developing documentation for servers. Provided support for Microsoft SQL servers in a clustered environment using Vinca. Provided support for backups of server and development of disaster recovery of servers, using Veritas Backup Exec. Installed Microsoft Proxy Server v2.0 for Beaverton and Portland’s office Internet connection. Provided support for Enterprise Microsoft Exchange v5.5. Monitored NT servers, 24/7, through IPSwitch’s What's Up Gold. Setup of Beaverton’s Windows NT profiles and policy for customers so there is security and consistency of use. Setup and support of the company’s western region Windows NT RAS server for ISDN and dialup connections, duties included: researching, buying, and deploying system. Support and setup Citrix connections for monitoring workstations for call centers.

• Network Administrator Senior

  Forest Grove School District

  (Educational Institution; 201-500 employees; Primary/Secondary Education industry)

  September 1998 — August 2000 (2 years )

  Duties primarily focused on the LAN/WAN networking services for the district. Duties included: maintenance and setup of Microsoft Windows NT (20 servers), Cisco routers, and Lancity Bridges for connectivity for 1500+ nodes. Support for Microsoft Exchange v5.5 server. Upgraded and converted district to version 4.0 of Microsoft IIS. Primary support for all web services, duties include; setup of district website and virtual sites, securing web site using NT passwords, access via IP addresses, and port blocking through Cisco routers, support of users adding content and layout, troubleshooting and monitoring of website access, and administrating FTP access. Setup and monitoring of district network and networking services (web, ftp, mail, and proxy) 24/7 through IPSwitch’s What's Up Gold. Responsible for setting up and configuring backups using Veritas Backup Exec software. Programming of install programs and scripts for software distribution to users.

• LAN Engineer / Client Support Specialist

  Northwest Regional Education Service District

  (Educational Institution; 201-500 employees; Primary/Secondary Education industry)

  August 1996 — September 1998 (2 years 2 months)

  Contracted by school districts in Washington county to do LAN/WAN and PC setup, maintenance, and troubleshooting. Majority of work was done for Forest Grove School District to do LAN/WAN management and client support. Duties included troubleshooting, setting up, and networking Windows 95 workstations for administrators, teachers, and students. Provided software and hardware support for workstations and servers. LAN management duties included user maintenance, server maintenance of Novell Netware 4.x and Windows NT 4.0 servers, and layout and design of school’s LAN. WAN duties included monitoring and maintenance of WAN hardware devices. Implemented security policies on workstations using Windows 95 and NT profiles and scripts. Setup workstation connectivity and filtering to Internet through proxy server. Setup connectivity for workstations to Northwest Regional ESD library functions. Setup, designed, and administrated district web site through Windows NT and IIS v3.0.

• Network Analyst / Micro-Computer Support Technician

  Clackamas Community College

  (Educational Institution; 201-500 employees; Higher Education industry)

  September 1995 — August 1996 (1 year )

  Installed network and PC (MS-DOS and Macintosh) hardware, software, and peripherals. Make necessary network wiring connections in communication closets, offices, and labs. Troubleshoot network and PC hardware and software. Performed system and administrative duties. Performed Help Desk functions: frontline support for troubleshooting, prioritizing calls, dispatching technicians, and logging calls. Ordered equipment and software for staff and faculty. Trained users on selected jobs and computer software. Administrated Unix based Web server, hardware, and software. Setup and administrated Novell GroupWise e-mail system for entire campus and satellite campuses. Created and maintained Help Desk database written in Microsoft Access. Setup and implemented campus plan for rollout of Windows 95.

Additional Information

Groups:

VCP on vSphere 4, Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator 2003 (MCSA): Messaging, Microsoft Certified Technology Specialist (MCTS), Citrx Certified Administrator for Presentation Server 4.0 (CCA), Certified Novell Administrator for v3.x (CNA)

•    MCSA
•    Cloud Computing, VMware, Virtualization and Enterprise 2.0 Group
•    Citrix
•    Microsoft Certified Technology Specialist
•    VMware Certified Professional (VCP)
•    VMware, Virtualization & Cloud Computing Group
•    Hosting Industry
•    CITRIX® Certified Professional
•    PDX Technology Professionals - Portland Oregon
•    Virtualization Solutions
•    PowerShell Power Users
•    PDX VMWare User Group